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To view or register for our upcoming courses, click here!Interested in taking one or more of the courses that began Monday, 10/18/2021? It is not too late to register! Registration for the below courses is open until Monday, 10/25/2021.
If you have any questions, or need help registering, please contact Emily@CFTeducation.org. We look forward to seeing you in your next CFT course!
Organizational Behavior : Organizational Behavior course is ACE recommended for college credit transfer! The Understanding Organizational Behavior course studies the scholarly foundations upon which the science of organizational behavior is built. You will learn how to transform business challenges into personal opportunities and organizational advantages. This course builds upon a powerful theme of change to clearly demonstrate how change not only affects attitudes and behaviors within an organization, but also offers new opportunities and experiences for those who can learn how to profit from its potential. This course addresses timeless organizational behavior topics, such as motivation, leadership, teamwork and communication, as well as some of the emerging issues shaping the field of organizational behavior today. Supporting themes focus on the challenges and opportunities within globalization, diversity, and ethics today. You learn not only the concepts and theories that help enhance the management of human behavior at work, but also learn how to practice these skills. Click here to register now! 
Real Estate Appraisal : CFT strongly RECOMMENDS that students complete the Residential Mortgage Lending course prior to taking the Real Estate Appraisal course.
The Real Estate Appraisal course is ACE recommended for college credit transfer!Mastering real estate appraisal has never been easier. Both simple and complex subjects are covered in terms that are easy to understand and accurate. This course references and explains the Uniform Standards of Professional Appraisal Practice, introducing all of the appraisal related topics listed in educational requirements for universal state licensing and certification.
Click here to register now!
Real Estate Law : CFT strongly RECOMMENDS that students complete the Residential Mortgage Lending course prior to taking the Real Estate Law course. The Real Estate Law course is ACE recommended for college credit transfer! This Real Estate Law course brings to life the color and law of real estate in day-to-day settings. In addition to the lively case selection, it also has a clear set of rules that will enable you to recognize, solve, and prevent legal issues. As a result of this course, students will be able to: understand partial ownership AND co-ownership of real property, and lending issues related to these topics; discuss real estate, residential and commercial leases; understand mechanic’s liens (strikethrough: methods of real property conveyance); discuss constitutional issues, specifically eminent domain powers; and understand environmental issues in real property, focusing on the Comprehensive Environmental Response, Compensation and Liability Act (CERCLA).
Click here to register now!
Teller Operations : After successfully completing this Teller Operations training course, you will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud. Topics include: The Teller’s Role, Customer Service, Financial Products and Services, Checks, Endorsements, Account Ownership, Coins and Paper Currency, Balancing Daily Transactions, and Emergency Situations.
Click here to register now!Our NEWEST Self-Paced Online Course.... How Can I Help You? Customer Service Best Practices.
Whether you are new to your postition, or just looking for a refresher on customer service, this course is for you!
Continuing Education Credits: IACET CEUs: .1 (Contact Hours: 1 hours)
Estimated time to complete: 1 hour (90 days access time)
This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization.
What You Will Learn:
- Identify customers as one of four different types: agreeable, directive, analytical, or expressive
- Adapt your customer service interaction to the customer's type
- Understand that customer service language should be both polite and efficient
- Explain how providing customer service over the phone or online differs from providing customer service in person
- Identify poor examples of customer service and explain how the agent could improve his or her interactions
- Understand how body language can affect customers' perception of the service they are receiving
- Use the No...but technique to emphasize what the agent can do rather than what he or she can't
- Understand the reasons that customers might be difficult and handle difficult customers professionally
- Explain why providing customer service requires great communication with co-workers and supervisor
Key Features:
- Mobile-friendly
- Audio-enabled
- Badge and credit-awarding
- Real-world case studies
- Fully accessible
- Games & Flashcards
- Expert-supported
- Video content
Price: $49.00
For a course preview and to register, click here!
