After successfully completing this Teller Operations training course, you will be able to:  describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.

Topics include:

The Teller’s Role
Customer Service
Financial Products and Services
Checks
Endorsements
Account Ownership
Coins and Paper Currency
Balancing Daily Transactions
Emergency Situations

To register, please visit: https://cftnow.org/courses/teller-operations-course/

If you have questions about the course or registration, please contact registration@cfteducation.org