To register, please click: https://www.cftnow.org/courses/customer-service-excellence-course/
If you have questions about registering, please email Emily Laroche at firstname.lastname@example.org.
The Customer Service course will help you discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer. Training topics include: recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers. Textbook chapter topics include:
The Importance of Customer Service The Communications Process Telephone Interactions Interacting with Diverse Customers Handling Challenging Situations The Role of Technology in Customer Service Working with Internal Customers
Audience: Bank or Credit Union employees who have direct or indirect contact with consumers.