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If you have questions about registering, please email Emily Laroche at

The Customer Service course will help you discover why improving your service to consumers is a career investment.  Learn how to provide service that meets the needs and expectations of every consumer.  Training topics include:  recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers.  Textbook chapter topics include:

The Importance of Customer Service The Communications Process Telephone Interactions Interacting with Diverse Customers Handling Challenging Situations The Role of Technology in Customer Service Working with Internal Customers 

Audience:  Bank or Credit Union employees who have direct or indirect contact with consumers.