Self-Paced Online
Course Description
This
course is designed to help managers and other decision makers learn
to settle workplace and interpersonal disputes by the application
of proven negotiating principles and strategies. Learners in this
course will explore the fundamentals of Dispute Settlement
Negotiation with the help of games, videos, interactive exercises,
case studies, and other engaging content.
What You Will Learn:
- Distinguish between
Dispute Settlement Negotiation (DSN) and Deal Making
Negotiation (DMN)
- Articulate the
advantages and disadvantages of negotiation, compared to other
methods of conflict resolution
- Explain the
importance of BATNA in Dispute Settlement Negotiation
- Describe the most
common causes of personal and workplace conflict
- Explain the steps
involved in conflict diagnosis
- Describe the five
conflict management styles identified by the Thomas-Kilmann
Conflict Mode Instrument (TKI)
- Identify the main
impediments to achieving a cooperative resolution, and explain
how best to circumvent them
- Describe how to
develop a strategy and interest assessment
- Explain the
importance of active listening in the context of negotiation
- Define ZOPA, and
explain its importance in Dispute Settlement Negotiation
- Explain how the
ability to identify different negotiating currencies can help
negotiators break a stalemate
- Distinguish between
sacred and pseudo-sacred values
- Apply the
principles of Dispute Settlement Negotiation to real-world
examples
Key Features:
- Mobile-friendly
- Audio-enabled
- Badge and
credit-awarding
- Real-world case
studies
- Fully accessible
- Games &
Flashcards
- Expert-supported
- Video content
Price: $79.00
For a
course preview and to register, click here!
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