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20 Tasks of the New Account Interview - Webinar

20 Tasks of the New Account Interview - Webinar

by Deb Rondeau -
Number of replies: 0

Center for Financial Training
Webinar - Live and Recorded Options Available

20 Tasks of the New Account Interview

Thursday, October 3, 2019
2:30 PM - 4:30 PM (Eastern Time)

 

CFT Webinars are purely educational. Instructors are not permitted to sell any products or services during the presentation.

Program Content:

In the past, opening a new account was as easy as giving the customer a toaster in exchange for his or her signature. Today, the process is much more complex. From the first moment of customer contact, FIs must adhere to numerous deposit compliance rules.

These in-depth compliance tasks are necessary for opening new deposit accounts, but the interview process can feel more like an inquisition to a potential accountholder. This webinar will inform you about the deposit compliance rules and tasks your FI must follow and help you turn uncomfortable customer interviews into friendly and supportive conversations.

Objectives:

  • The Customer Identification Program tasks in the New Account Interview
  • The Due Diligence and Enhanced Due Diligence Tasks of the New Account Interview
  • Unlawful internet gambling—who, when and what to do
  • Regulation CC Holds
  • Overdraft Privilege
  • Risk Rating the customer
  • Marijuana Related Businesses
  • Alerts and Red flags on identity theft
  • Adverse Action
  • New disclosures if you use a credit score
  • Disclosing the deposit regulations – consumers and businesses
  • Any many more…

Who Should Attend?:

This webinar is recommended for individuals who are Compliance Officers, Branch Managers, New Accounts Representatives (and others who act in a Sales capacity), as well as for individuals involved in Training Personnel or Branch Administration. Please forward email to appropriate person(s).

Instructor:

Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.

What Is A Webinar?:

A webinar combines the clarity of an audio teleconference with the interactivity and visual presentation of the internet. All you need to participate is a telephone and an internet connection. Even if you don't have an internet connection, you can still participate in the audio session. Listening to the program over the telephone and following the written materials is an effective alternative!

Unable To Attend?:

No problem. You can purchase a recording of the webinar for future use. You can choose from either an On-Demand Web Link (Good for 6 months from the webinar date, unlimited use) or a CD-ROM (includes a paper copy of the PowerPoint slides).

Viewing Options (all options include applicable handouts):

All options include applicable handouts. You can choose to pay by credit card or be billed. Additional Live Webinar connections are $75 each.

Option 1: Live Webinar and 7 Days OnDemand Video Playback - $265

Option 2: OnDemand Video (six months access) - $295

Option 3: Live and 6 Months of OnDemand Video - $365

Option 4: CD-ROM Video (Includes OnDemand Video) - $345

Option 5: Entire Package (all of the above) - $395

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Recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

Quick Links:

Purchase This Webinar
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Webinar Subscription Packages

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Core Compliance Suite Webinar Series

 

Additional Educational Opportunities

 


Questions?

Please contact Scott Briggs at
800-795-5242 X1180 or scott@cfteducation.org

 

Looking for more in depth compliance training? Check out the 2019 Federal Compliance School!: Click Here