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CFT
Webinars are purely educational. Instructors are not permitted to sell any
products or services during the presentation.
Why
Should You Attend?:
What
will regulators find when they examine your financial institution for Reg E
compliance with error resolution procedures? Do your employees know what is
required? Do they know that a customer can write their PIN on a card and
this will not be considered "negligent" if the card is lost or
stolen?
What
Will You Learn?:
Our
topic for the webinar will focus on several simple steps to handle Reg E
customer disputes and inquiries. Understanding the rules will help you
satisfy the regulators but can also SAVE YOUR FINANCIAL INSTITUTION MONEY
by only paying the claims that you are required to reimburse for unauthorized
transactions. We will review the steps required to handle disputes and
inquiries and the time frames for resolving a claim for an unauthorized
transaction. The only way you can be sure that your front line staff is
complying with this high-profile consumer protection regulation is by
providing effective training and providing sound procedures.
Program
Highlights:
- The basic disclosure requirements of Reg E and the
definitions that guide the error resolution process.
- What questions should you ask a customer about a
disputed transaction?
- What are five "best practices" for
handling a Reg E dispute?
- What should be included in an investigation report?
- How do you determine if a customer is liable for an
unauthorized transaction? You’ll learn practical suggestions for
conducting and documenting an investigation.
- NEW TRENDS IN DEBIT CARD FRAUD
- Resources to educate customers about fraud
prevention
Who
Should Attend?:
This
webinar will benefit Customer (Member) Service Reps, New Account Reps,
Teller Supervisors, Deposit Operations staff, Security and Compliance
Officers. Please forward email to appropriate person(s).
NOTE:
This webinar will NOT address Visa or MasterCard zero liability rules; only
the Federal Reg E dispute provisions are included. The CFPB announced on
January 26, 2018 that the Regulation E and Z for the Prepaid card rule was
delayed. The new effective date will be April 1, 2019. The dispute
procedures for prepaid card rules will not be included in this
session.
Instructor:
Susan
Costonis
is a compliance consultant and trainer. She specializes in compliance
management along with deposit and lending regulatory training.
Susan
has successfully managed compliance programs and exams for institutions
that ranged from a community bank to large multi-state bank holding
companies. She has been a compliance officer for institutions supervised by
the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory
Compliance Manager since 1998, completed the ABA Graduate Compliance
School, and graduated from the University of Akron and the Graduate Banking
School of the University of Colorado. She regularly presents to financial
institution audiences in several states and "translates" complex
regulations into simple concepts by using humor and real life examples..
What Is A
Webinar?:
A
webinar combines the clarity of an audio teleconference with the interactivity
and visual presentation of the internet. All you need to participate is a
telephone and an internet connection. Even if you don't have an internet
connection, you can still participate in the audio session. Listening to
the program over the telephone and following the written materials is an
effective alternative!
Unable
To Attend?:
No
problem. You can purchase a recording of the webinar for future use. You
can choose from either an On-Demand Web Link (Good for 6 months from the
webinar date, unlimited use) or a CD-ROM (includes a paper copy of the
PowerPoint slides).
Viewing
Options (all options include applicable handouts):
All
options include applicable handouts. You can choose to pay by credit card
or be billed. Additional Live Webinar connections are $75 each.
Option 1: Live
Webinar and 7 Days OnDemand Video Playback - $265
Option 2:
OnDemand Video (six months access) - $295
Option 3: Live
and 6 Months of OnDemand Video - $365
Option 4: CD-ROM
Video (Includes OnDemand Video) - $345
Option 5: Entire
Package (all of the above) - $395
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