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CFT
Webinars are purely educational. Instructors are not permitted to sell any
products or services during the presentation.
Has
your doctor ever asked you “what is your pain level like?” That is exactly
what our presenter will ask you when you tune in for this webinar!
Pain
associated with challenging and disruptive employees is caused by a
multitude of behaviors that need to be addressed. Like many others, you
likely aren’t sure exactly how to do that.
Help is
here. Honey Shelton, highly experienced trainer/coach has been teaching
supervisors a proven, theory-based method to manage difficult conversations
for many years. Based on the legendary work of Dr. William Glasser, Honey
will teach you that, when you lead yourself and others, you bear the
responsibility for remembering that we each bear personal responsibility
for the choices we make. No matter the circumstance, we have the power to
affect change in our lives. Imagine the impact on your work team if each
member of the team knew and practiced this approach!
Learn
how to encourage Personal Accountability with your staff by addressing
chronic behaviors that work against the culture and work environment you
want to have in place.
Covered
Topics:
Learn
how to address pain-inducing employee situations like these:
- Chronically Tardy – You find yourself frustrated because despite you
addressing this issue with your employee, they just can’t seem to get
what “on time” means.
- Indifferent/No Energy – You’ve nudged this employee several times to
show some initiative and appear receptive when dealing with others,
but nothing has budged them from a state of indifference. Your
employee seems morose a lot of the time, not a team player, little or
no enthusiasm, not rude per se, but not friendly either.
- I’m Not Paid Enough – What do you do with the outspoken employee that
doesn’t hesitate to speak up often and loudly the belief that they’re
not paid enough? They may be good at their job, but never hesitate to
complain and vocalize dislikes. This employee crusades for their causes
and has stepped over the line more than once speaking their mind.
- Inflexible, Slow to No Change – What about the over-empowered employee that
tells you what they will or won’t do? What about the employee that
“takes early retirement” meaning that they still come to work but are
a total slacker?
Who
Should Attend?:
Everyone
that leads or manages others and those that train those groups. Please forward email to appropriate
person(s).
Instructor:
Honey
Shelton brings the best of
both worlds to her speaking and training engagements. She has 30 plus years
of experience as a training and quality improvement consultant for banks
and banking associations across the country. Her substantial banking
background includes spending three years as Executive Vice President/Chief
Retail Banking Officer with a $1 billion south Texas bank. Nationally
recognized as an outstanding speaker, over a half million bankers have
participated in programs Honey has presented. Her depth of knowledge,
enthusiasm, and compelling personality have left a lasting mark on
InterAction Training, the firm she founded in 1983. As a graduate of the
School of Bank Marketing from the University of Colorado, she realizes the
value of quality education. Honey invests time as a faculty member for
banking schools around the country. She is a repeat presenter for most of
the state banking associations and has accumulated an impressive client
list that includes over 600 banks, credit unions, and other organizations.
Globally, she presented a program in the south of France for an
international, energy-related firm. Honey has a coaching practice
specializing in helping others pursue professional excellence and is the
author of numerous published articles and training manuals. Her first book,
Coaching Yourself & Others will be released soon. Honey continues her
personal pursuit of excellence and has obtained certification in Reality
Therapy from the William Glasser Institute as well as certification from
the Training and Development Program at Texas A&M. She is an
EverythingDiSC Certified Distributor and Trainer.
What
Is A Webinar?:
A
webinar combines the clarity of an audio teleconference with the
interactivity and visual presentation of the internet. All you need to
participate is a telephone and an internet connection. Even if you don't
have an internet connection, you can still participate in the audio
session. Listening to the program over the telephone and following the
written materials is an effective alternative!
Unable
To Attend?:
No
problem. You can purchase a recording of the webinar for future use. You
can choose from either an On-Demand Web Link (Good for 6 months from the
webinar date, unlimited use) or a CD-ROM (includes a paper copy of the
PowerPoint slides).
Viewing
Options (all options include applicable handouts):
All
options include applicable handouts. You can choose to pay by credit card
or be billed. Additional Live Webinar connections are $75 each.
Option 1: Live
Webinar and 7 Days OnDemand Video Playback - $265
Option 2:
OnDemand Video (six months access) - $295
Option 3: Live
and 6 Months of OnDemand Video - $365
Option 4: CD-ROM
Video (Includes OnDemand Video) - $345
Option 5: Entire
Package (all of the above) - $395
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