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CFT
Webinars are purely educational. Instructors are not permitted to sell any
products or services during the presentation.
Many
supervisors and managers dislike giving employees needed feedback about
surfing the internet, not following procedures correctly, criticizing other
employees, or delivering poor customer service. Supervisors and managers
fear employees will become defensive, or the result will be an unproductive
and emotionally-draining argument. So feedback gets delayed, allowing
costly work behaviors to continue.
Receive
step-by-step guidance on how to give employees feedback to gain their
cooperation to improve performance. Also learn two skills to resolve
employee defensiveness if it occurs, and issues that are often behind it.
Plus, learn how to give positive feedback effectively, something most
managers don’t do. These skills are also highly beneficial during
performance evaluations.
Actual
workplace situations will be used for demonstration. A Learning Guide and
Skill Reinforcement Cards will be provided.
Covered
Topics:
- How to give employees feedback the way they want it
to be given
- Greatly reduce the likelihood of employee
defensiveness
- What to say and how to say it, including words and
phrases, body language, etc.
- Gain employee cooperation to improve performance
- Two skills to successfully resolve employee
defensiveness
- Identify employee concerns about what you’re asking
them to do
- Confirm agreement
- Give positive feedback that employees will believe
and act on
- Highly skill based, not a lecture
Who
Should Attend?:
Branch
managers, assistant branch managers, teller operations supervisors, head
tellers, and anyone responsible for the performance of direct reports. Please forward email to appropriate
person(s).
Instructor:
Ross
Blake is a senior level
trainer with 25 years of experience in designing and delivering training in
conflict resolution, team building, performance feedback, meeting
facilitation, and other communication skills. His clients include several
Fortune 500 companies as well as banks, manufacturing, service, military,
and educational institutions. It's important to Ross that his participants
learn skills so they can make positive changes in their banks and credit
unions. He has spoken at industry conferences, including ABA, and before
other business and training groups. He is the author of How to Give
Employees Performance Feedback & Resolve Resistance, and is a graduate
of Ohio University.
What
Is A Webinar?:
A
webinar combines the clarity of an audio teleconference with the
interactivity and visual presentation of the internet. All you need to
participate is a telephone and an internet connection. Even if you don't
have an internet connection, you can still participate in the audio
session. Listening to the program over the telephone and following the
written materials is an effective alternative!
Unable
To Attend?:
No
problem. You can purchase a recording of the webinar for future use. You
can choose from either an On-Demand Web Link (Good for 6 months from the
webinar date, unlimited use) or a CD-ROM (includes a paper copy of the
PowerPoint slides).
Viewing
Options (all options include applicable handouts):
All
options include applicable handouts. You can choose to pay by credit card
or be billed. Additional Live Webinar connections are $75 each.
Option 1: Live
Webinar and 7 Days OnDemand Video Playback - $265
Option 2:
OnDemand Video (six months access) - $295
Option 3: Live
and 6 Months of OnDemand Video - $365
Option 4: CD-ROM
Video (Includes OnDemand Video) - $345
Option 5: Entire
Package (all of the above) - $395
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