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Estimated time to
complete: 6 hours
Self Paced Online Course Description:
As a
manager, you will undoubtedly deal with conflict. And keeping the
peace is your responsibility. This course introduces the various
forms of conflict that can arise in the workplace and presents
strategies that managers can use to help deal with conflict
situations. It includes video commentary from an expert in the
field and presents some fictitious real-world scenarios that allow
learners to practice applying the skills and strategies discussed
throughout the course.
What You Will Learn:
- Identify the
different types of conflict in the workplace
- Describe some of
the major causes of workplace conflict
- Discuss the
Thomas-Kilman model of conflict
- Consider your
personal conflict style and compare it to other styles
- Identify various
conflict behaviors in the workplace
- Explore conflict
resolution strategies
- Discuss best
practices for handling difficult employees
- Describe what
constitutes dangerous conflict and consider methods for
handling risky situations
Key Features:
- Mobile-friendly
- Audio-enabled
- Badge and
credit-awarding
- Real-world case
studies
- Fully accessible
- Games &
Flashcards
- Expert-supported
- Video content
Price: $99.00
For a course preview and to register, click here!
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