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Estimated time to
complete: 10 hours
Self Paced Online Course Description
As
a manager, handling difficult employee behavior is now your job.
And it can be overwhelming to try to navigate the psychology of
poor behavior to try to figure out how to improve the situation.
This course is designed to prepare managers to deal with troublesome
and difficult behavior by employees. By effectively addressing,
coaching, and counseling employees, you can improve their behavior
and improve morale, staff retention, productivity, and teamwork.
This course uses videos to illustrate each behavior type so that
you can more easily apply the techniques to your current work
environment. Focusing on dealing with the behavior (not the
person), tools and techniques for positive change are clear and
well-defined.
What You Will Learn:
- Discuss the
importance of addressing difficult employee behavior
- Describe a six-step
model for handling conversations about difficult behaviors
- Apply practical
tips for handling conversations about difficult behaviors
- Recognize the
common 12 difficult employee behavioral types
- Describe the 12
difficult behaviors, their causes and motivations, and their
consequences
- Outline best
practices for handling the 12 difficult behaviors
- Apply best
practices to workplace scenarios involving the 12 behavioral
types
Key Features:
- Mobile-friendly
- Audio-enabled
- Badge and
credit-awarding
- Real-world case
studies
- Fully accessible
- Games &
Flashcards
- Expert-supported
- Video content
Price: $199.00
For a course preview and to register, click here!
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