Whether it’s helping a new employee understand the importance of a check hold, or developing one of your team members, coaching is one of the most important leadership skills that you can have.

Coaching is different from training. It’s different from telling someone what to do. It’s not showing someone how to do something. And it’s definitely not telling someone that they made a mistake.

Coaching is about growth. Self-discovery.

In this course, you will learn how you can use coaching skills to help teach your team, your financial institution, and even your customers.

Learning Objectives:

By the end of this session, you will be able to:

• Define coaching.
• Explain the difference between coaching, training, directing, and mentoring.

Audience: The program is designed for compliance officers, security officers, and anyone else who is responsible for compliance in your financial institution.