After successfully completing this Teller Operations training course, you will be able to:  describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.

Topics include:

The Teller’s Role
Customer Service
Financial Products and Services
Account Ownership
Coins and Paper Currency
Balancing Daily Transactions
Emergency Situations

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If you have questions about the course or registration, please contact Ashleigh at